Privacy Policy

Effective 4 October 2026.

CXO Systems, LLC operates findingmydoc.com (“FindingMyDoc”, “we”, “us”), a directory of urgent care, primary care and pediatric clinics in Texas. This policy explains what we collect, why, and what we do and do not do with it. It is written to be read, not to be survived.

CXO Systems, LLC
5960 W Parker Rd, Ste 278-337, Plano, TX 75093
Email: [email protected]

The short version

• We do not sell personal information, and we do not process it for targeted advertising.
• No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with anyone.
• Most of what this site holds is business information about clinics — names, addresses, phone numbers, opening hours — not information about the people browsing it.
• You can use the directory without giving us anything. Accounts exist only for clinic staff claiming their own listing.
• If you send a practice an inquiry, your details go only to the practices you choose.

1. The listings themselves

The directory is built from publicly available business information: clinic names, addresses, phone numbers, opening hours, categories, and the ratings and review counts published on Google Business Profiles. This is information businesses publish about themselves so patients can find them.

Ratings and review counts are Google’s and are shown as Google’s. We do not accept edits to them from anyone, including the clinic itself.

Where a clinic has claimed its listing, it may add further business details — services offered, insurance accepted, lab certification, an online booking link. That content is supplied by the practice and published on its behalf.

2. If you are just looking for a clinic

You can search and browse without giving us your name, an email address, or an account. We do not require registration to read anything, and there is no public sign-up.

Our servers and our providers record ordinary technical information when you load a page: IP address, browser and device type, the page requested, referring page, and timestamps. This is used to serve the site, keep it secure, and understand which pages are useful.

3. If you contact a practice through us

You can send one inquiry about appointments to a practice, and to up to two others nearby, using “Reach out to this practice” on its listing. For that we collect your name, as the person sending the inquiry; how many people need to be seen and each person’s age (we do not ask for their names); your insurance or that you are paying yourself, any questions you type, and your email address and phone number.

Your agreement to be contacted. To send an inquiry, you agree that the practices you chose and FindingMyDoc may contact you by text, email and phone call, including automated calls and texts, about your inquiry and your appointment. Reply STOP to any text to stop texts, or email us to stop all contact.

How we use your contact information. We use it only internally, to handle your inquiry, or as requested by the practices you reached out to, for example to pass on a message or help arrange your appointment. We do not use it for marketing, add you to mailing lists, sell it, or share it with anyone other than those practices and the providers in section 7 that deliver our email, texts and calls.

We confirm it is you first. Before anything is sent, we send a one-time code to your phone or email. If you never enter it, nothing is sent and your details are deleted within a day.

Who receives your inquiry. Only the practices you choose. A practice that manages its listing with us receives it at the email address it gave us, and replies to you directly. A practice that has not joined FindingMyDoc yet is told only that a patient asked, with none of your details; it receives your inquiry only if it claims its listing within 7 days, and if it does not, we tell you. Once a practice has your inquiry, its own privacy practices apply.

What this is not. Not for emergencies — call 911. Not medical advice, and not an appointment booking. Please do not include names, symptoms or other medical details. FindingMyDoc is not a healthcare provider or a health plan.

4. If you are a clinic claiming or updating a listing

To claim a listing, we verify that you can be reached at a contact already published for that practice — a phone number or an email address on the practice’s own domain. You choose which one; you cannot supply a new one. That is deliberate: it is what stops anyone claiming a clinic they have nothing to do with.

In that process we collect:

• your name, and the role you give (practice manager, owner, front desk, and so on);
• an email address you give us so we can reach you about the claim;
• the one-time code we send, and whether it was used;
• the details you then enter about the practice.

We keep a record of verification attempts, including the number or address contacted and the outcome. We need this to detect abuse and to show, later, that a listing was claimed by someone who could be reached at the practice.

5. Text messages

We text staff at the practices we list, about their own listing only: one-time verification codes, a link to update the listing when they ask for one, notices when a prospective patient asks about their practice, and occasional reports on how the listing is doing.

We only text a number the practice has given us — on this site, or by agreeing on a call from us.

If you send an inquiry as a patient (section 3), we text you a confirmation code if you choose text, and may text you about your inquiry and appointment.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the sharing categories described in section 7 exclude text messaging originator opt-in data and consent; that information is not shared with any third party.

Reply STOP to any message to stop receiving them. We record that opt-out against your phone number and it also stops our phone calls to that number. Reply HELP for help. Message and data rates may apply. Full details are in our Text Message Terms.

6. Phone calls and email to clinics

We contact clinics using the business contact details they publish, to confirm the information we list about them is accurate. We keep a log of these contacts — number, time, outcome — and a do-not-contact list.

Some of these calls are made by an automated assistant. It says at the start of the call that it is an AI and that the call is recorded. We keep the recording and a transcript so that what we record about your practice matches what you told us, and so that we have a record of any agreement you give on the call.

Our emails to clinics record whether the message was opened and whether its link was clicked. We do this ourselves, with a small image and a link served from findingmydoc.com, so no third party receives that information. We use it to know which practices have seen our messages and to avoid contacting them more than necessary. We also record what the mail server tells us: whether the message was delivered, bounced, or was reported as spam. We keep that because sending repeatedly to a dead address is how a sender gets blocked, and because a spam complaint is a request to stop that we would otherwise miss.

If a clinic asks us to stop contacting it, by any means, we record that and stop. Opt-outs are stored against the phone number or address and are not time-limited. We keep them precisely so that we do not contact you again after forgetting.

7. Who else is involved

We use a small number of service providers, and they process data only to provide their service to us:

• Cloudflare — content delivery, TLS, protection against attacks, and the “verify you are human” check on our forms. Sees requests to the site.
• Telnyx — telephone calls, text messages, and the automated assistant used on our calls, including call recording and transcription.
• Twilio SendGrid — sending and receiving email.
• Google — Google Tag Manager and the analytics loaded through it, and the Business Profile data the listings are built from.
• CleanTalk — spam filtering on forms.
• Defiant (Wordfence) — security monitoring and blocking.

We may also disclose information if we are legally required to, or to protect the site and its users from abuse.

We do not sell personal information. We do not share it for cross-context behavioural advertising. We do not trade or rent our contact lists.

8. Cookies and analytics

This site sets cookies necessary for it to work — session handling, security, and, if you log in as a clinic operator, keeping you logged in.

Google Tag Manager is loaded on the site and may set analytics cookies used to measure traffic. We use this to see which pages and which towns people actually look for, so we know where the directory needs work.

Most browsers let you block or delete cookies. Blocking them will not stop you reading the directory; it may stop a claim form from working.

9. How long we keep things

Listing information is kept for as long as the listing exists — it is the point of the service. One-time verification codes expire in minutes and the used ones are discarded. Claim and verification records, and contact logs, are kept while we need them to run and defend the service. Opt-out records are kept indefinitely on purpose: deleting the record that you asked us to stop is how a business ends up being contacted again. Patient inquiries are kept so we can handle follow-up the practices ask for; you can ask us to delete yours at any time (section 10).

10. Your choices and your rights

Texas residents have rights under the Texas Data Privacy and Security Act, including the right to know what personal data we hold about them, to get a copy, to correct it, and to have it deleted. Residents of other states may have similar rights under their own laws. We apply these to everyone who asks, rather than checking where you live first.

To make a request, email [email protected]. We may need to verify that the request genuinely comes from you, or from someone entitled to act for the practice, before we act on it — particularly for anything that would change a published listing.

Because we do not sell personal data and do not process it for targeted advertising, there is no such processing for you to opt out of.

If a clinic wants its listing corrected or removed, email the same address. You do not need an account to ask.

11. Security

We use TLS on every page, restrict who can change the site, and monitor for attacks. No system is perfectly secure, and we will not claim otherwise. What we can say is that the site is deliberately built to hold as little sensitive information as possible: we do not collect medical records or health conditions, and this directory is not a place to send them. The only patient information we hold is what you send in an inquiry (section 3).

12. Children

This site lists pediatric clinics, but it is meant for adults arranging care. It is not directed at children, and we do not knowingly collect personal information from anyone under 13. If you believe a child has given us information, email us and we will delete it. If you send an inquiry for a child, we ask only their age, never their name.

13. Changes

If we change this policy we will update the effective date at the top. Material changes will be described here rather than quietly folded in.

14. Contact

Questions, corrections, requests, or complaints:
[email protected]
CXO Systems, LLC — FindingMyDoc
5960 W Parker Rd, Ste 278-337, Plano, TX 75093