Text Message Terms
Effective 1 October 2026.
These terms cover the text messages sent by FindingMyDoc, a service of CXO Systems, LLC. They apply to anyone who asks us to text them through findingmydoc.com or during a phone call from FindingMyDoc.
What the program is
FindingMyDoc texts staff at the medical practices we list, about their own listing only. We send:
- a one-time code to verify you when you claim your clinic’s listing;
- a one-time code to confirm a clinic you have submitted to the directory;
- a link to the form where you update your own listing, when you ask for one;
- a notice when a prospective patient asks about your practice through FindingMyDoc;
- occasional reports on how your listing is doing — for example how many people viewed it, clicked your website or called.
We never text patients.
How you opt in
You opt in yourself, for your own practice, in one of these ways:
- On our website. When you update your listing, you give us a mobile number and tick an agreement that we may contact the practice by text about patient inquiries, listing updates and listing reports. When you claim or submit a listing, you can choose to receive your code by text.
- On a call from us. Our automated assistant calls the practice’s published business number. It tells you it is an AI and that the call is recorded, then asks whether we may email or text you about your FindingMyDoc listing — and tells you that your number will only be used internally by FindingMyDoc, never shared with third parties and never used for spam. We only text you if you say yes and give us the number, which we read back to you to confirm. You can also ask on the call for your update link to be texted to you.
We only text a number that has been given to us in one of these ways.
How often you will hear from us
Codes and update links: only when you ask — usually one message per request. Patient inquiry notices: when a patient asks about your practice. Listing reports: no more than once a month. Message frequency varies.
Cost
Message and data rates may apply. We do not charge for these messages, but your mobile carrier may, depending on your plan.
How to stop
Reply STOP to any message from us. You will receive one confirmation that you have been unsubscribed, and then nothing further.
We record that opt-out against your phone number, and it is not time-limited. It also stops our phone calls to that number — if you tell us to stop contacting you, we take that to mean contacting you, not merely texting you.
If you later need a code at that number, you can start again by replying START, or by choosing the phone option on the site again.
How to get help
Reply HELP to any message, or email [email protected]. A person reads that address.
Carriers
Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, Boost, U.S. Cellular, MetroPCS, Cricket, and others. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed, and a message can be delayed or dropped for reasons outside our control — which is one reason every code we send by text is also available by email or by phone call.
Eligibility
You must be at least 18 and either the subscriber to the phone number you give us, or authorised to use it for the practice. Please do not give us a number that is not yours; a link or code we send can let someone edit a clinic’s public listing.
Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party.
We use a messaging provider (Telnyx) to deliver these messages, which necessarily sees the number and the message in order to deliver it. That is delivery, not sharing for marketing. Everything else we hold is described in our Privacy Policy.
Changes
If these terms change we will update the effective date above.
Contact
CXO Systems, LLC — FindingMyDoc
5960 W Parker Rd, Ste 278-337, Plano, TX 75093
[email protected]